Karnataka Sakala Services Act was passed in 2011 to provide guarantee of services to citizens in the Indian state of Karnataka with a stipulated time limiting to citizen related services. The act came to be known as Sakala act since November 2012. Karnataka is the tenth state to incorporate an act under Right to Public Services legislation. The Sakala program is backed by a comprehensive information technology network, developed by the National Informatics Centre (NIC) to provide solutions and services and to monitor the services.
The pilot phase of the Sakala was launched on 1 March 2012 in northern most backward taluk of Aurad in Bidar district and in three other Taluks of Chitradurga, Dharwad and Dakshina Kannada districts. The program was fully launched on April 1, covering the entire state with 151 services in 11 departments.
The Second phase began on 2 November 2012 wherein 114 additional services have been added taking the total to 265.
The Third phase began on 16 August 2013 wherein 110 services have been added taking the total to 375.
In the Fourth phase, in September 2013, another 44 services have been added to the Sakala Umbrella – taking Sakala to 419 services.
In the Fifth phase, an additional 28 services were added taking the total to 447 services. In the Sixth phase, on 6 February 2014, an additional 32 services were added taking the total to 478 services spanning across 47 departments with 135 services offered online. This is the highest number of services among the states having Time Bound Services to citizens’ act in the country. About 46 million applications have been received under Sakala till April 2014.
The services are extended to all 6.12 crore citizens of the state. Few services include Caste & income certificate (Revenue Dept.), Residence certificate (Revenue Dept.), Registration of Birth and Death (Urban development & Revenue Dept.), Driving license (Transport Dept.), Khatha transfer documents (Urban development), Issue and modifications of Ration cards (Food Dept.), Survey and Settlement (Revenue), House plan Sanction (Urban Local Bodies), Copy of FIR / Petitions (Police Dept.)